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ER Solutions

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183 complaints

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The company was founded in 1950 in Seattle. Nowadays it is headquartered in Renton, WA. It is a part of Convergent Resources, Inc of Accounts Receivable Management agencies. The company is licensed and bonded, and it does not forward accounts. ERS is a leading third party collection service provider in the United States. The company specializes in collecting money. Through special methods and techniques the company encourages debtors to pay money back. It is one of the oldest and the largest agencies in the industry. Presently the company operates five locations.

ER Solutions provides training courses to its employees, which is based on ACA International program.
Please try to contact ER Solutions Customer Service directly prior to posting any complaints on this site.

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ER Solutions Complaints & Reviews

ER Solutions Reviews

Michelle...
ER Solutions - ERsolutions
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

They call my house after a death in our immediate family for someone who never lived here at our home. I have so many calls concerning the passing of my children's father. I to...

#317293
May 08, 2012
30

Another_...
ER Solutions - Another example of this scam
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

Just another example, but here are the details.... we received a letter from 'convergent,' claiming they are a collection agency and that we owe $594.86 to LVNV Funding, wi...

#310798
Apr 09, 2012
399

Cmchugh3...
ER Solutions no help whatsoever
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

Everytime I call they either put me on hold or hang up on me and all I've been trying to do is pay my bill with them, mind you I have had an arrangement with them and they went...

#302776
Mar 06, 2012
345

Anonymous
ER Solutions is now Convergent
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

866-377-9075 has been said to belong to a collection agency for ER Solutions. From a web search I have found they have changed their name to Convergent. They use a Sonar techniqu...

#299863
Feb 24, 2012
663

Anonymous
ER Solutions - Receiving numerous phone calls
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I have been receiving numerous phone calls from ER Solutions. They called 5-6 times a week for weeks in row. Finally, I called the number back off the caller ID and was told it w...

#298619
Feb 20, 2012
627

Newlissa
ER Solutions - I Have NO Idea???
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

They call 5-6 times a day...I have NO idea why and at least 75% of the messages are left are for a person of another name! Most of the calls are "hang-ups" and, as I said, when th...

#296284
Feb 11, 2012
291

VAL10M
ER Solutions - ERS
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

SENT ME BILL FOR SERVICES IN A STATE I NEVER WORKED IN OR LIVED IN, F- OFF ERS I RUN A MO. CRT. CHECK AND YOU OR THE CO. THAT YOU SAY YOU ARE CALL FOR DO NOT SHOW UP, SO IT BEEN MO...

#285339
Dec 30, 2011
543

Shadmom
ER Solutions - ERS Solutions
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

These bas-tids almost cost me my job. They somehow got my WORK number, and although I asked them repeatedly to NOT call me at work, they did. ALSO, they were trying to garnish my...

#283365
Dec 22, 2011
803

Suzamy
ER Solutions - Convergent Outsourcing collection scam
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I got a message on my cell phone today from Convergent Outsourcing saying that they are calling to collect on a debt I owe. I called them back and they know my name but refused to...

#280567
Dec 10, 2011
3350

Anonymous
ER Solutions - Convergent Scam
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I also got one of the Ebay letters. It stated that I had to phone within 30 days to dispute the debt. I have called and everyday get a message saying"No one is able to take my call...

#280317
Dec 09, 2011
835

Anonymous
ER Solutions harassment
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

These people are scumbags who do not care if they have the wrong number they just keep calling, ignored several calls because i did not know the number, no message ever left, just ...

#280066
Dec 08, 2011
683

Horsechi...
ER Solutions - Collection Letter
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I received a letter stating I owe $3,986.73 and would settle the account for $1,993.37. I do not know what is for. I have no debt like that and have never even received any kind ...

#279750
Dec 06, 2011
733

Garnetew...
ER Solutions - Complaint Against Convergent
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

The body of the letter is as follows:Dear ****** *****:This notice is being sent to you by a collection agency. The record of Ebay Inc. show that your balan...

#278800
Dec 02, 2011
910

Anonymous
ER Solutions - We must file an Action Lawsuit Against ERSolution/Convergent Outsourcing!!
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I recieved this same letter falsely stating that the record with Direct TV shows i have a balance of $164.79, AN ACCOUNT I NEVER HAD!! This must be stopped TODAY!! send your compl...

#277760
Nov 28, 2011
2062

Anonymous
ER Solutions wants my SSN to talk to me
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

Received collection letter from E-R-Solutions, Inc. stating I owe Entergy-New Orleans $422.94. I haven't lived in New Orleans for 3 years, and moved to Washington owing Enterg...

#276616
Nov 22, 2011
639

Anonymous
ER Solutions /Convergent Harrassing phone calls!
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

They keep calling my cell phone looking for Adrian Peters and I have had this phone for over 5 years now!! Jes!Recieve several calls per day and have talked to a person seve...

#276587
Nov 22, 2011
485

Preacher...
ER Solutions - You simply got the wrong person
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

They call me daily rude dont tell me what they want they just want my social and when i say i dont give my info over the phone SLAMMMMMS the phone in my ear, so they could call and...

#275331
Nov 16, 2011
474

Anonymous
ER Solutions - ERS call wrong numbers and are rude to the incorrect people ..fix it!!!!!
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

ERS group collects funds for someone who had my phone number prior to me they have been calling my home 5 or 6 times a day and hang up. I have attempted to solve this problem even...

#274319
Nov 11, 2011
579

Walverine
ER Solutions - Two collection letters re non-existent chase accounts.
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

Receive two collection letters from ER solutions, offering to settle Chase Bank accounts for 50% of amounts owed. Don't, and haven't had any dealings with Chase Bank. Cal...

#272890
Nov 04, 2011
671

Anonymous
ER Solutions - Ers solutions scam
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I got a notice from this scam company ...saying I owe ebay hundreds of dollars...um so not possible as I have an active account with ebay and im sure if i owed them hundreds of dol...

#272148
Nov 01, 2011
791

Mbgriffi...
ER Solutions - This Company is beyond shady
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I too was being harassed by this company, even after calling to remove my name 5 times. I do not owe anyone anything - they were looking for the previous owner of my phone number a...

#270548
Oct 25, 2011
676

Anonymous
ER Solutions - Shady
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

Okay, FYI people, got a call from this number this morning and it was a recorded voice (woman with British accent) saying it was urgent which I didn't buy so I hung up. Anyhow,...

#270448
Oct 25, 2011
746

Anonymous
ER Solutions keeps leaving messages at my company for a person we don't know
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

ER Solutions' English accesnted "pretend person" Kelly Smith keeps leaving messages in our office voice mailbox for a person who has never worked here. I have called them repe...

#269628
Oct 21, 2011
561

Shellyt
ER Solutions - Harassment, lying, leaving me on hold.
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

ER Solutions has been harassing me for years. They are trying to contact my ex-husband, although, I haven't seen or heard from him in 19 years. I've lived in three differ...

#267932
Oct 13, 2011
535

Unsaidsm...
ER Solutions did not answer me after they called they hung up very un-professional
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

They keep calling for a malisa and they are never able to answer me after I answer their phone call. I know who she is she does not even live in the United States, but no thanks tr...

#266660
Oct 07, 2011
579

Morrighu
ER Solutions - SCAMMING DOUCHEBAGS
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I was getting a bill mailed to my house from these people for a company I have never done business with for a time period that I wasn't even in the country even though I had be...

#265775
Oct 03, 2011
622

Anonymous
ER Solutions - Repeated collection calls for someone I do not know
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I have done just what E R Solutions asks. I have pressed 4 to indicate that I am not the person they are trying to reach (did this twice). I have hung up when they said to to indic...

#264978
Sep 29, 2011
709

Anonymous
ER Solutions - Rude Employees Initial Contact
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I had one of those people contact me for the first time. She was rude to the point where I hung up on her. She asked for me and I yes this she. She wanted address verification. ...

#264945
Sep 29, 2011
858

Anonymous
ER Solutions - Total Frauds!
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

I received a notice from this company today stating that I owed my local electric company over $300 and it was reported to the credit bureau back on 5/22/2011. I explained to the l...

#264287
Sep 26, 2011
731

Bsar
ER Solutions - I was hung up by ERS Solutions representative just for asking about the company!!
5.0 800 SW 39th Street RentonWA98057 800-444-8485 http://www.convergentusa.com/ERS/about/contactus.php

A couple of months ago, I moved cities and there was some confusion on my mailing address. By the time I received my Verizon bill, I had already received one from ERS Solutions ind...

#264247
Sep 26, 2011
719
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Related Information

Collection Agencies
In the past few decades, lending financial institutions have become a common practice. Have no money, and the needs are great - go and get a loan! This is a generalized slogan of the present time financial establishments. And people go. However, not all the debtors are able to return their debts. Therefore, recently a new type of institutions has appeared - Collection agency. It is also known as debt agency – agency which professionally specializes in exacting of overdue accounts receivable. It is a form of business when company assists in making payments on liabilities of individuals and corporate bodies. Most collection agencies work as creditor’s agency and collect debts for fee. This fee depends on money collected and is a fixed interest of total amount.

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